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Common questions

Where are my CVs stored?

On your device, and nowhere else. There is no account and no server of ours. That also means we cannot recover a CV from a lost or reset device — export the CVs that matter to you as PDF or Word files and keep them somewhere safe, such as iCloud Drive or e-mail.

I updated the app and it has a new name. Where did Maseerati go?

Nowhere — Curra is the new name for Maseerati. Your CVs, your purchase and everything else carry over with the update. If anything of yours looks missing after updating, write to us before doing anything else, and in particular do not delete the app.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us: open Settings on your iPhone, tap your name, then Subscriptions, then Curra. Deleting the app does not cancel a subscription. Refunds are also handled by Apple, at reportaproblem.apple.com.

The writing assistant does not appear on my phone.

The writing assistant uses Apple's on-device model, so it needs a device that supports Apple Intelligence with it switched on, and it supports the languages that Apple's model supports. On other devices the button simply does not appear — everything else in the app works the same.

My CV prints in the wrong direction, or letters look disconnected.

Arabic and Urdu CVs are laid out right-to-left automatically, and each document's direction can also be set by hand: open the CV, go to the design screen, and use the Left / Right control. If something still looks wrong, e-mail us a screenshot — layout in these two languages is the thing we care most about getting right.

Word or PDF export is not working.

Make sure the CV has a name and at least one filled-in section, then try again from the preview screen. If it still fails, tell us your device model and iOS version at support@curra.app and we will chase it.

Something else?

Write to support@curra.app. Telling us your device model, your iOS version and what you expected to happen gets you a useful answer fastest.