Support

The fastest way to reach us: support@curra.app, or in the app: Profile › Settings and language › Help › Contact us. We read every message and aim to reply within two working days, in Arabic or English.

Where are my CVs stored?

In the app, on your phone only. Export them as PDF or Word and keep them somewhere safe, because we can't recover them if the phone is lost or the app is deleted. Each CV has a Version history for going back to an earlier copy. On the website, the CV you upload or edit in My CV is kept in your account, encrypted, until you delete it or your account.

Is Curra free? What are AI points?

The free plan has the free CV designs (12 in the app, 10 on the website), 5 AI points a month and 10 welcome points once. Reading your CV from a file and single edits of one passage are free up to 10 reads and 60 edits a month. Other AI features take points (for example preparing a CV for a job takes 3, a cover letter 2). See your balance and each feature's price in Profile › AI points or in My account on the website. If a request fails, no points are taken.

How do I sign in on the website?

At curra.app, choose Sign in and continue with Google, or with a code we send to your e-mail. If you're signed in to the app, you can also scan the QR code on the computer's screen with your iPhone. Use the same method as in the app to see the same account, jobs and points.

How do I buy points on the website, or get a refund?

Sign in at curra.app and open Buy points. Packs of 25, 75 and 200 points are sold by Paddle, our reseller and Merchant of Record; the points reach your account straight away and don't expire. Refunds follow Paddle's refund policy: use the link in Paddle's receipt e-mail, or write to us. Points bought in the app are refunded by Apple instead (see above).

How do I restore my purchases?

Go to Profile › Settings and language › Subscription › Restore purchases, signed in with the same Apple ID you bought with.

How do I cancel my subscription?

In your iPhone's Settings › your name › Subscriptions › Curra. Deleting the app or your account doesn't cancel it. Refunds: reportaproblem.apple.com.

How do I turn AI features off?

Profile › Settings and language › Account & privacy › AI features. Nothing is sent while they're off, and features that need AI will ask you again before they run.

I can't sign in

Sign in from Profile › “Let companies find you”, with Apple or Google. Check your connection and that you're signed in to your Apple ID (or Google) on the phone. Use the same method every time: Apple and Google give you separate accounts. If it still fails, write to us with the time it happened. On the website, sign in with Google or an e-mail code.

How do I hide or delete my profile from companies?

To hide it, turn off the switch on the “Let companies find you” card in Profile. To delete it together with your sign-in, open your work profile and tap Delete Work Profile, or delete your account.

How do I delete my account?

Profile › Settings and language › Account & privacy › Delete account, or on the website in My account › Delete account. It is deleted at once. Details on Delete your account.

A company asked to contact me

Requests appear in Profile › Contact requests, with a notification. Accept to open a conversation in Curra, or decline. Companies never see your phone or e-mail. If something feels wrong, tap “Report the company” in the conversation.

A job is asking me for money

Don't pay. Real employers don't charge fees for hiring or visas. Report the ad to support@curra.app.

How do I change the language?

Profile › Settings and language › Language. Curra speaks nine languages: Arabic, English, French, German, Spanish, Italian, Portuguese, Turkish and Urdu.

How do I lock My documents with Face ID?

Open My documents and tap the lock (“Lock with Face ID”). Your phone needs a passcode. Your documents then open only with Face ID or your passcode, and lock again after 5 minutes in the background.